Service Innovation through Process Mutation

Authors

Scott E. Sampson, Brigham Young UniversityFollow
Sterling A. Bone, Utah State UniversityFollow
Larry J. Menor, Ivey Business SchoolFollow

Document Type

Conference Paper

Journal/Book Title

Proceedings of the EurOMA Annual Meeting

Volume

17

Issue

1

Location

Brussels, Belgium

Publication Date

1-1-2010

Recommended Citation

Sampson, Scott E.; Bone, Sterling A.; and Menor, Larry J., "Service Innovation through Process Mutation" (2010). Management Faculty Publications. Paper 364.
https://digitalcommons.usu.edu/manage_facpub/364