The Development of an Instrument to Address the Negative Perception of Hospitality Jobs: A Pilot Study
Document Type
Article
Journal/Book Title/Conference
Journal of Human Resources in Hospitality & Tourism
Volume
2
Issue
2
Publisher
Routledge
Publication Date
10-4-2008
First Page
75
Last Page
92
Abstract
The purpose of this study was to introduce a new construct that would assist in understanding employee attitudes and behaviors in hospitality sector jobs. The research introduces job-esteem and justifies it as a unique construct worthy of further study. Job-esteem is defined as the level of respect and dignity an individual believes is associated with his/her job. An instrument was developed to assist in measuring the level of job-esteem found in hospitality employees. The instrument was then administered to 75 employees of a large hotel chain in Hawaii. Tests show the instrument meets reliability standards.
Recommended Citation
Miller, D. G. & Madsen, S. R. (2003). The development of an instrument to address the negative perception of hospitality jobs: A pilot study. Journal of Human Resources in Hospitality and Tourism, 2(2), 75-92.
