Audiologists’ Communication Behavior During Hearing Device Management Appointments.
Document Type
Article
Journal/Book Title/Conference
International Journal of Audiology
Publication Date
1-1-2017
Abstract
Objective: The aim of this exploratory study was to describe audiologist communication behaviours during appointments for hearing device monitoring and management before and after participation in counselling skills training.
Design: The study used a longitudinal design with three assessment points over 6 months.
Study sample: The sample included 10 audiologists and audiology graduate students interacting in a professional setting with their clients.
Results: Audiologists reported improvement in their counselling skills from pre-training to follow-up, which was consistent with objective findings that audiologist relative speaking time decreased from pre-training to post-training as well as from pre-training to follow-up. Observer-rated scores of participants' counselling skills; however, yielded no significant differences across time.
Conclusions: Some improvement was noted in audiologists' counselling behaviour following a 1-day communication skills workshop and continued learning support. It is evident; however, that further training, such as increased training and performance feedback, is needed to maintain and enhance audiologist progress in the various aspects of counselling.
Recommended Citation
92. Muñoz, K., Ong, C., Borrie, S., Nelson, L., & Twohig, M. P. (in press). Audiologists’ Communication Behavior During Hearing Device Management Appointments. International Journal of Audiology.
