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2020

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Quantum Frontiers: To Boldly Go, Mike Dixon, Cali Christensen, and Rachael Leisek; Huntsman Teaching Case Series

2019

Looking Good and Doing Good: Family to Work Spillover Through Impression Management, Dawn S. Carlson, K. Michele Kacmar, Merideth J. Thompson, and Martha C. Andrews; Journal of Managerial Psychology

Spillover and Crossover of Work Resources: A Test of the Positive Flow of Resources Through Work-Family Enrichment, Dawn S. Carlson, Merideth J. Thompson, Wayne S. Crawford, and K. Michele Kacmar; Journal of Organizational Behavior

Double Crossed: The Spillover and Crossover Effects of Work Demands on Work Outcomes Through the Family, Dawn S. Carlson, Merideth J. Thompson, and K. Michele Kacmar; Journal of Applied Psychology

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Work-life Events Theory: Making Sense of Shock Events in Dual-Earner Couples, Wayne S. Crawford, Merideth J. Thompson, and Blake E. Ashforth; Academy of Management Review

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From A to Z – Capacity Issues of Arches and Zion National Parks, Mike Dixon, Alyssa Henke, Morgan Jones, and Tyler Orr; Huntsman Teaching Case Series

But I Still Feel Guilt: A Test of a Moral Disengagement Propensity Model, K. Michele Kacmar, Dawn S. Carlson, Merideth J. Thompson, and Suzanne Zivnuska; Human Performance

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Unclogging the Pipeline: Advancement to Full Professor in Academic STEM, Helga Van Miegroet, Christy Glass, Ronda R. Callister, and Kimberly Sullivan; Equality, Diversity and Inclusion: An International Journal

2018

Your Job is Messing with Mine! The Impact of Mobile Device Use for Work During Family Time on the Spouse’s Work Life, Dawn S. Carlson, Merideth J. Thompson, Wayne S. Crawford, Wendy R. Boswell, and Dwayne Whitten; Journal of Occupational Health Psychology

Positive Flow of Work Resources: A Test of the Work-Home Resources Model, Dawn S. Carlson, Merideth J. Thompson, K. Michele Kacmar, and Wayne S. Crawford; European Academy of Management Annual Meeting

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Revisiting Who, When and Why Stakeholders Matter: Trust and Stakeholder Connectedness, Bret Crane

Work-Life Events Theory: Making Sense of Shock Events in Dual-Earner Couples, Wayne S. Crawford and Merideth J. Thompson; Academy of Management Annual Meeting

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Organizational Communication and Individual Behavior: Implications for Supply Chain Risk Management, Scott DuHadway, Steven Carnovale, and Vijay Kannan; Journal of Supply Chain Management

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Service Operations: What’s Next?, Joy M. Field, Liana Victorino, Ryan W. Buell, Michael J. Dixon, Susan M. Goldstein, Larry J. Menor, Madeleine E. Pullman, Aleda V. Roth, Enrico Secchi, and Jie J. Zhang; Journal of Service Management

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The Mediating Effects of Product Returns on the Relationship between Green Capabilities and Closed-Loop Supply Chain Adoption, Mohd R. Shaharudin, Keah Choon Tan, Vijay Kannan, and Suhaiza Zailani; Journal of Cleaner Production

Family Undermining as a Precursor to Workplace Incivility: A Spillover-Crossover Perspective, Merideth J. Thompson, Dawn S. Carlson, and K. Michele Kacmar; International Association for Conflict Management Annual Meeting

The Cost of Being Ignored: Burnout at Work and at Home, Merideth J. Thompson, Dawn S. Carlson, and K. Michele Kacmar; Western Academy of Management Annual Meeting

2017

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Detecting Discrimination in Small Business Lending, Sterling A. Bone, Glenn L. Christensen, Jerome D. Williams, Stella Adams, Anneliese Lederer, and Paul C. Lubin

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Mere Measurement “Plus”: How Solicitation of Open-Ended Positive Feedback Influences Customer Purchase Behavior, Sterling Bone, Katherine N. Lemon, Clay M. Voorhees, Katie A. Liljenquist, Paul W. Fombelle, Kristen B. DeTienne, and R. Bruce Money; Journal of Marketing Research

Your Job is Messing with Mine! Work’s Impact on the Spouse’s Work Life, Dawn S. Carlson, Merideth J. Thompson, Wayne S. Crawford, Wendy R. Boswell, and Dwayne Whitten; International Association for Conflict Management Annual Meeting

Self-Regulation Failure From Impression Management: Work and Family Beware, K. Michele Kacmar, Merideth J. Thompson, and Dawn S. Carlson; Western Academy of Management Annual Meeting

The Cost of Work's Tense Triad on Employee Healthcare Utilization, Merideth J. Thompson, Dawn S. Carlson, Marcus M. Butts, and S. Weaver; Academy of Management Annual Meeting

2016

Responsibility and Well-Being: Resource Integration Under Responsibilization in Expert Services, Laurel Anderson, Jelena Spanjol, Josephine Go Jeffries, Amy Ostrom, Courtney Nations Baker, Sterling A. Bone, Hilary Downey, Martin Mende, and Justine Rapp; Journal of Public Policy & Marketing

Creating Post-Purchase Moments of Truth: Soliciting and Acknowledging Positive Customer Feedback, Sterling A. Bone

Boundary Management Tactics: An Examination of the Alignment with Preferences in the Work and Family Domains, Dawn S. Carlson, Merideth J. Thompson, and K. Michele Kacmar; Journal of Behavioral and Applied Management

Responding to the 98%: Face-Enhancing Strategies for Dealing with Rejected Customer Ideas, Paul W. Fombelle, Sterling A. Bone, and Katherine N. Lemon; Journal of the Academy of Marketing Science

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Supply Chain Strategy and the Role of Suppliers: Evidence from the Indian Sub-Continent, Muhammad Shakeel Sadiq Jajja, Vijay Kannan, Shaukat Ali Brah, and Syed Zahoor Hassan; Benchmarking: An International Journal

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Linkages between Firm Innovation Strategy, Suppliers, Product Innovation, and Business Performance: Insights from Resource Dependence Theory, Muhammad Shakeel Sadiq Jajja, Vijay R. Kannan, Shaukat Ali Brah, and Syed Zahoor Hassan; International Journal of Operations and Production Management

Tethered to Work: A Family Systems Approach Linking Mobile Device Use to Turnover Intentions, Merideth J. Thompson, Dawn S. Carlson, Wendy R. Boswell, Dwayne Whitten, Marcus M. Butts, and K. Michele Kacmar; Journal of Applied Psychology

We All Seek Revenge: Incivility, Personality and Reactions to Incivility, Merideth J. Thompson, Dawn S. Carlson, Emily M. Hunter, and Dwayne Whitten; Journal of Behavioral and Applied Management

Work-Family Deviance: Buffering the Effects of Work Hours Culture, Merideth J. Thompson, Dawn S. Carlson, and K. Michele Kacmar; Western Academy of Management Annual Meeting

The Supportive Spouse at Work: Does Being Work-Linked Help?, Merideth J. Thompson, Dawn S. Carlson, K. Michele Kacmar, and Jonathon R. B. Halbesleben; Journal of Occupational Health Psychology

Mindfulness at Work: Resource Accumulation, Well-Being, and Attitudes, Suzanne Zivnuska, K. Michele Kacmar, Merideth J. Thompson, and Dawn S. Carlson; Career Development International

2015

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Do the Benefits of Family-to-Work Transitions Come at Too Great a Cost?, Dawn Carlson, K. Michele Kacmar, Suzanne Zivnuska, and Meredith Ferguson; Journal of Occupational Health Psychology

Impression Management as a Tool to Manage the Family-to-Work Interface, Dawn S. Carlson, K. Michele Kacmar, and Merideth J. Thompson; Academy of Management Annual Meeting

Decision Sciences Journal of Innovative Education: Editor’s Update, V. R. Kannan; Decision Line

Decision Sciences Journal of Innovative Education: Editor’s Update, V. R. Kannan; Decision Line

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Analysis of Higher Educational Offerings in Operations Management, Heather Lutz, Laura M. Birou, and Vijay R. Kannan; International Journal of Information and Operations Management Education

2014

Rejected, Shackled, and Alone: The Impact of Systemic Restricted Choice on Minority Consumers’ Construction of Self, Sterling A. Bone

Princess Pressures: Investigating How Princess Ideology Influence Mother-Daughter Well Being, Sterling A. Bone, E. Deanne Brocato, Tracy A. Suter, and Amy Nelson; Proceedings of the Positive Marketing Conference

Rejected, Shackled, and Alone: The Impact of Systemic Restricted Choice on Minority Consumers’ Construction of Self, Sterling A. Bone, Glenn L. Christensen, and Jerome D. Williams; Journal of Consumer Research

What You See Is What you Get: Using Video Scenarios to Analyze Discrimination in Consumer-Banker Service Encounters, Sterling A. Bone, Glenn L. Christensen, and Jerome D. Williams; 2014 Marketing and Public Policy Conference

How Customer Participation in B2B Peer-to-Peer Problem-Solving Communities Influences the Need for Traditional Customer Service, Sterling A. Bone, Paul W. Fombelle, Kristal R. Ray, and Katherine N. Lemon; Journal of Service Research

The Double-Edged Sword of Managing the Boundary Between Work and Family, Dawn S. Carlson, K. Michele Kacmar, Suzanne Zivnuska, Merideth J. Thompson, and R. Tucker; Academy of Management Annual Meeting

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An Examination of Product Innovation and Buyer-Supply Relationships in Pakistani Firms, Muhammad Shakeel Sadiq Jajja, S.Haukat Ali Brah, Syed Zahoor Hassan, and Vijay R. Kannan; International Journal of Productivity and Performance Management

A Short and Valid Measure of Work-Family Enrichment, K. Michele Kacmar, Wayne S. Crawford, Dawn S. Carlson, Merideth J. Thompson, and Dwayne Whitten; Journal of Occupational Health Psychology

Decision Sciences Journal of Innovative Education: Editor’s Update, V. R. Kannan; Decision Line

Decision Sciences Journal of Innovative Education: Editor’s Update, V. R. Kannan; Decision Line

The Effect of Introducing Technology-Based Service Innovations on Employee Experience and Customer Experience, Kristal R. Ray, Paul W. Fombelle, Sterling A. Bone, and Michael K. Brady; Proceedings of the Winter Educators’ American Marketing Association Conference

Cliffs of Dissatisfaction: The Effect of Introducing Technology-Based Innovations on Service Employees and Customers, Kristal R. Ray, Paul W. Fombelle, Sterling A. Bone, Michael K. Brady, and Scott A. Thompson; Proceedings of the Frontiers in Service Conference

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A Survey of Faculty Mentoring Programs in AACSB School of Business, Bruce C. Raymond and Vijay R. Kannan; Journal of Management Education

Flexing Work Boundaries: The Spillover and Crossover of Workplace Support, Merideth J. Thompson, Dawn S. Carlson, and K. Michele Kacmar; Personnel Psychology

It is About Respect: The Impact of Supervisory Political Expression, Merideth J. Thompson and J. Ferguson; International Association for Conflict Management Annual Meeting

Managing Post-Purchase Moments of Truth: Leveraging Customer Feedback to Increase Loyalty, Clay M. Voorhees, Paul W. Fombelle, Alexis M. Allen, Sterling A. Bone, and Joel Aach; MSI Reports

2013

Managing Post-Purchase Moments of Truth: Leveraging Customer Feedback to Increase Loyalty, Alexis M. Allen, Sterling A. Bone, Paul W. Fombelle, and Clay M. Voorhees; Proceedings of the Winter Educators’ American Marketing Association Conference

How Racial Minority Consumers Frame the Experience of Systemic Restricted Choice and Its Impact on the Self, Sterling A. Bone; Inclusive Excellence Symposium

Boundary Management Tactics: Aligning Preferences in the Work and Family Domains, Dawn S. Carlson, Merideth J. Thompson, K. Michele Kacmar, and Wayne S. Crawford; Academy of Management Annual Meeting

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An Analysis of State-Level Economic Impacts from the Development of Wind Power Plants in Cache County, Utah, Austin Coover, Edwin R. Stafford, and Cathy L. Hartman

Acknowledging Consumer Gratitude: Leveraging the Voice of the Consumer to Increase Loyalty, Paul W. Fombelle, Clay M. Voorhees, Sterling A. Bone, and Alexis M. Allen; North American Association of Consumer Research Conference

Measuring Conflict and Enrichment Between the Work and Family Domains: Four Shortened Scales for Greater Usability, K. Michele Kacmar, Wayne S. Crawford, Dawn S. Carlson, Merideth J. Thompson, and Dwayne Whitten; Annual Southern Management Association Meetings

Decision Sciences Journal of Innovative Education: Editor’s Update, V. R. Kannan; Decision Line

Decision Sciences Journal of Innovative Education: Editor’s Update, V. R. Kannan; Decision Line

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Wind Power in Utah, Whitney May, Roslynn Brain, and Edwin R. Stafford; All Current Publications

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An Analysis of State-Level Economic Impacts from the Development of Wind Power Plants in Box Elder County, Utah, Jeffrey Parker, Cathy L. Hartman, and Edwin R. Stafford

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An Analysis of State-Level Economic Impacts from the Development of Wind Power Plants in Wayne County, Utah, Jeffrey Parker, Edwin R. Stafford, and Cathy L. Hartman

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Promoting the Value of Sustainably Minded Purchase Behaviors, Edwin R. Stafford and Cathy L. Hartman; Marking News

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Save the Environment and More! Lessons in Green Marketing, Edwin R. Stafford and Cathy L. Hartman; The Solutions Journal

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From Tulip Bulbs to Sub-prime Mortgages. Analyzing the Sub-Prime Crisis: The Case for a Systemic Approach, Alan A. Stephens, J. Brian Atwater, and Vijay R. Kannan; The Learning Organization

Flexing Work Boundaries: Supervisor Instrumental Support Organizational Segmentation Supplies, and Work-Family Outcomes, Merideth J. Thompson, Dawn S. Carlson, and K. Michele Kacmar; International Community, Work, & Family Conference

The Impact of Spousal Support at Work on Family Satisfaction, Merideth J. Thompson, Dawn S. Carlson, K. Michele Kacmar, and Jonathon R. B. Halbesleben; Society of Industrial and Organizational Psychologists Annual Meeting

Supervisory Directed Political Expression at work: The Impact on Subordinate and Family Wellbeing, Merideth J. Thompson and J. Ferguson; International Community, Work, & Family Conference

The Effects of Supervisory Discursive Political Expression: Creating Resources for the Work and Family Domains, Merideth J. Thompson, J. Ferguson, and S. Condie; Annual Southern Management Association Meetings

Mindfulness at Work: Employee Impacts and Organizational Attitudes, Suzanne Zivnuska, K. Michele Kacmar, Merideth J. Thompson, and Dawn S. Carlson; Academy of Management Annual Meeting

2012

How Does a B2B Customer Support Community Influence Customer Loyalty and Future Customer Engagement, Sander F. M. Beckers, Sterling A. Bone, Paul W. Fombelle, Kristal R. Ray, Katherine N. Lemon, and Jenny van Doorn; Proceedings of the Positive Marketing Conference

Improving Consumer and Societal Welfare by Enhancing Access, Quality, and Productivity of Service, Sterling A. Bone; Hot Topics IV Workshop

The Camera Doesn’t Lie: A Video Content Analysis of Consumer-Banker Service Encounters, Sterling A. Bone, Glenn L. Christensen, and Jerome D. Williams; 2012 Marketing & Public Policy Conference

Transforming Financial Service Systems to Eradicate Disparate Treatment and Discrimination, Sterling A. Bone, Glenn L. Christensen, and Jerome D. Williams; Proceedings of the Winter Educators’ American Marketing Association Conference

Abusive Supervision and Work–Family Conflict: The Path Through Emotional Labor and Burnout, Dawn S. Carlson, Merideth J. Thompson, Emily M. Hunter, and Dwayne Whitten; The Leadership Quarterly

Abusive Supervision Effects on Work-Family Conflict: Testing a Mediated Model, Dawn S. Carlson, Merideth J. Thompson, Emily M. Hunter, and Dwayne Whitten; Society of Industrial and Organizational Psychology Annual Meeting

Looking Forward as Editor, V. R. Kannan; Decision Line

Looking Forward as Editor, V. R. Kannan; Decision Line

A New Customer Typology for Adaptive Selling, Jeffrey S. Larson and Sterling A. Bone; Proceedings of the Summer Educators’ American Marketing Association Conference

How Does a B2B Customer Support Community Influence Customer Loyalty, Kristal R. Ray, Sander F. M. Beckers, Sterling A. Bone, Paul W. Fombelle, Katherine N. Lemon, and Jenny van Doorn; Proceedings of the Frontiers in Service Conference

Conquering Big Data to Enhance VoC Initiatives, Kristal R. Ray, Sterling A. Bone, and Kevin Burkhard; Allegiance VoC Fusion User Conference

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Making Green More Macho, Edwin R. Stafford and Cathy L. Hartman; The Solutions Journal

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Making Green More Macho, Edwin R. Stafford and Cathy L. Hartman; The Solutions Journal

A Two-Study Examination of Work-Family Conflict, Production Deviance and Gender, Merideth J. Thompson, Dawn S. Carlson, Emily M. Hunter, and Dwayne Whitten; Journal of Vocational Behavior

Support at Work and Home: The Path to Satisfaction Through Balance, Merideth J. Thompson, Dawn S. Carlson, Suzanne Zivnuska, and Dwayne Whitten; Journal of Vocational Behavior

2011

The Psychology of Customer Voice: Closing the Gap between Customer Feedback and Future Customer Behavior, Sterling A. Bone; Keynote address for Mindshare User Conference

Rejected, Shackled, and Alone: The Experience of Restricted Consumer Choice among Minority Entrepreneur Consumers, Sterling A. Bone, Glenn L. Christensen, and Jerome D. Williams; U-Y Research Symposium

Rejected, Shackled, and Alone: The Experience of Restricted Consumer Choice among Minority Entrepreneur Consumers, Sterling A. Bone, Glenn L. Christensen, and Jerome D. Williams; U-Y Research Symposium

Rejected, Shackled, and Alone: The Experience of Restricted Consumer Choice among Minority Entrepreneur Consumers, Sterling A. Bone, Glenn L. Christensen, and Jerome D. Williams; Proceedings of the Asia-Pacific Conference of the Association for Consumer Research

Transformative Service: Improving Access and Equity in Financial Services, Sterling A. Bone, Glenn L. Christensen, and Jerome D. Williams; Arizona State University Center for Services Leadership Webinar

When Consumer Well-Being Meets Small Business Ownership: Transforming Financial Service Systems to Eradicate Disparate Treatment and Discrimination, Sterling A. Bone, Glenn L. Christensen, and Jerome D. Williams; Proceedings of the Winter Educators’ American Marketing Association Conference

Customer, will you marry me? Engaging Customers through Company and Peer Responses to Customer Ideas in a Social Media Environment, Sterling A. Bone, Paul W. Fombelle, Katherine N. Lemon, and W. Adam Powell; Proceedings of the Winter Educators’ American Marketing Association Conference

Cross-Channel Participation of B2B Customers in Online Communities and its Influence on Loyalty and Repurchase, Sterling A. Bone, Paul W. Fombelle, Katherine N. Lemon, and Kristal R. Ray; Proceedings of the Frontiers in Service Conference

Under What Conditions Should You Ask For What Type of Feedback? The Effect of Soliciting Customer Feedback on Repurchase Intentions and Behavior, Sterling A. Bone, Katherine N. Lemon, Katie A. Liljenquist, R. Bruce Money, and Kristen B. DeTienne; U-Y Research Symposium

Creating an Evidence-based Research Model for Growing Urban Enterprises, Sterling A. Bone, Jerome D. Williams, and Glenn L. Christensen; White House Urban Entrepreneurship Summit on Minority Business and Barriers to Capital

Health and Turnover of Working Mothers After Childbirth via the Work–Family Interface: An Analysis Across Time, Dawn S. Carlson, Joseph G. Grzywacz, Merideth J. Thompson, Emily M. Hunter, Charles Randall Clinch, and Thomas A. Arcury; Journal of Applied Psychology

Work-Family Enrichment and Satisfaction: Mediating Processes and Relative Impact of Originating and Receiving Domains, Dawn S. Carlson, Emily M. Hunter, Merideth J. Thompson, and Dwayne Whitten; Journal of Management