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2019
Unclogging the Pipeline: Advancement to Full Professor in Academic STEM, Helga Van Miegroet, Christy Glass, Ronda R. Callister, and Kimberly Sullivan; Equality, Diversity and Inclusion: An International Journal
2018
Revisiting Who, When and Why Stakeholders Matter: Trust and Stakeholder Connectedness, Bret Crane
Organizational Communication and Individual Behavior: Implications for Supply Chain Risk Management, Scott DuHadway, Steven Carnovale, and Vijay Kannan; Journal of Supply Chain Management
Service Operations: What’s Next?, Joy M. Field, Liana Victorino, Ryan W. Buell, Michael J. Dixon, Susan M. Goldstein, Larry J. Menor, Madeleine E. Pullman, Aleda V. Roth, Enrico Secchi, and Jie J. Zhang; Journal of Service Management
The Mediating Effects of Product Returns on the Relationship between Green Capabilities and Closed-Loop Supply Chain Adoption, Mohd R. Shaharudin, Keah Choon Tan, Vijay Kannan, and Suhaiza Zailani; Journal of Cleaner Production
2017
Detecting Discrimination in Small Business Lending, Sterling A. Bone, Glenn L. Christensen, Jerome D. Williams, Stella Adams, Anneliese Lederer, and Paul C. Lubin
Mere Measurement “Plus”: How Solicitation of Open-Ended Positive Feedback Influences Customer Purchase Behavior, Sterling Bone, Katherine N. Lemon, Clay M. Voorhees, Katie A. Liljenquist, Paul W. Fombelle, Kristen B. DeTienne, and R. Bruce Money; Journal of Marketing Research
2016
Responsibility and Well-Being: Resource Integration Under Responsibilization in Expert Services, Laurel Anderson, Jelena Spanjol, Josephine Go Jeffries, Amy Ostrom, Courtney Nations Baker, Sterling A. Bone, Hilary Downey, Martin Mende, and Justine Rapp; Journal of Public Policy & Marketing
Creating Post-Purchase Moments of Truth: Soliciting and Acknowledging Positive Customer Feedback, Sterling A. Bone
Responding to the 98%: Face-Enhancing Strategies for Dealing with Rejected Customer Ideas, Paul W. Fombelle, Sterling A. Bone, and Katherine N. Lemon; Journal of the Academy of Marketing Science
Supply Chain Strategy and the Role of Suppliers: Evidence from the Indian Sub-Continent, Muhammad Shakeel Sadiq Jajja, Vijay Kannan, Shaukat Ali Brah, and Syed Zahoor Hassan; Benchmarking: An International Journal
Linkages between Firm Innovation Strategy, Suppliers, Product Innovation, and Business Performance: Insights from Resource Dependence Theory, Muhammad Shakeel Sadiq Jajja, Vijay R. Kannan, Shaukat Ali Brah, and Syed Zahoor Hassan; International Journal of Operations and Production Management
2015
Do the Benefits of Family-to-Work Transitions Come at Too Great a Cost?, Dawn Carlson, K. Michele Kacmar, Suzanne Zivnuska, and Meredith Ferguson; Journal of Occupational Health Psychology
Decision Sciences Journal of Innovative Education: Editor’s Update, V. R. Kannan; Decision Line
Decision Sciences Journal of Innovative Education: Editor’s Update, V. R. Kannan; Decision Line
Analysis of Higher Educational Offerings in Operations Management, Heather Lutz, Laura M. Birou, and Vijay R. Kannan; International Journal of Information and Operations Management Education
2014
Rejected, Shackled, and Alone: The Impact of Systemic Restricted Choice on Minority Consumers’ Construction of Self, Sterling A. Bone
Princess Pressures: Investigating How Princess Ideology Influence Mother-Daughter Well Being, Sterling A. Bone, E. Deanne Brocato, Tracy A. Suter, and Amy Nelson; Proceedings of the Positive Marketing Conference
Rejected, Shackled, and Alone: The Impact of Systemic Restricted Choice on Minority Consumers’ Construction of Self, Sterling A. Bone, Glenn L. Christensen, and Jerome D. Williams; Journal of Consumer Research
What You See Is What you Get: Using Video Scenarios to Analyze Discrimination in Consumer-Banker Service Encounters, Sterling A. Bone, Glenn L. Christensen, and Jerome D. Williams; 2014 Marketing and Public Policy Conference
How Customer Participation in B2B Peer-to-Peer Problem-Solving Communities Influences the Need for Traditional Customer Service, Sterling A. Bone, Paul W. Fombelle, Kristal R. Ray, and Katherine N. Lemon; Journal of Service Research
An Examination of Product Innovation and Buyer-Supply Relationships in Pakistani Firms, Muhammad Shakeel Sadiq Jajja, S.Haukat Ali Brah, Syed Zahoor Hassan, and Vijay R. Kannan; International Journal of Productivity and Performance Management
Decision Sciences Journal of Innovative Education: Editor’s Update, V. R. Kannan; Decision Line
Decision Sciences Journal of Innovative Education: Editor’s Update, V. R. Kannan; Decision Line
The Effect of Introducing Technology-Based Service Innovations on Employee Experience and Customer Experience, Kristal R. Ray, Paul W. Fombelle, Sterling A. Bone, and Michael K. Brady; Proceedings of the Winter Educators’ American Marketing Association Conference
Cliffs of Dissatisfaction: The Effect of Introducing Technology-Based Innovations on Service Employees and Customers, Kristal R. Ray, Paul W. Fombelle, Sterling A. Bone, Michael K. Brady, and Scott A. Thompson; Proceedings of the Frontiers in Service Conference
A Survey of Faculty Mentoring Programs in AACSB School of Business, Bruce C. Raymond and Vijay R. Kannan; Journal of Management Education
Managing Post-Purchase Moments of Truth: Leveraging Customer Feedback to Increase Loyalty, Clay M. Voorhees, Paul W. Fombelle, Alexis M. Allen, Sterling A. Bone, and Joel Aach; MSI Reports
2013
Managing Post-Purchase Moments of Truth: Leveraging Customer Feedback to Increase Loyalty, Alexis M. Allen, Sterling A. Bone, Paul W. Fombelle, and Clay M. Voorhees; Proceedings of the Winter Educators’ American Marketing Association Conference
How Racial Minority Consumers Frame the Experience of Systemic Restricted Choice and Its Impact on the Self, Sterling A. Bone; Inclusive Excellence Symposium
An Analysis of State-Level Economic Impacts from the Development of Wind Power Plants in Cache County, Utah, Austin Coover, Edwin R. Stafford, and Cathy L. Hartman
Acknowledging Consumer Gratitude: Leveraging the Voice of the Consumer to Increase Loyalty, Paul W. Fombelle, Clay M. Voorhees, Sterling A. Bone, and Alexis M. Allen; North American Association of Consumer Research Conference
Decision Sciences Journal of Innovative Education: Editor’s Update, V. R. Kannan; Decision Line
Decision Sciences Journal of Innovative Education: Editor’s Update, V. R. Kannan; Decision Line
Wind Power in Utah, Whitney May, Roslynn Brain, and Edwin R. Stafford; All Current Publications
An Analysis of State-Level Economic Impacts from the Development of Wind Power Plants in Box Elder County, Utah, Jeffrey Parker, Cathy L. Hartman, and Edwin R. Stafford
An Analysis of State-Level Economic Impacts from the Development of Wind Power Plants in Wayne County, Utah, Jeffrey Parker, Edwin R. Stafford, and Cathy L. Hartman
Promoting the Value of Sustainably Minded Purchase Behaviors, Edwin R. Stafford and Cathy L. Hartman; Marking News
Save the Environment and More! Lessons in Green Marketing, Edwin R. Stafford and Cathy L. Hartman; The Solutions Journal
From Tulip Bulbs to Sub-prime Mortgages. Analyzing the Sub-Prime Crisis: The Case for a Systemic Approach, Alan A. Stephens, J. Brian Atwater, and Vijay R. Kannan; The Learning Organization
2012
How Does a B2B Customer Support Community Influence Customer Loyalty and Future Customer Engagement, Sander F. M. Beckers, Sterling A. Bone, Paul W. Fombelle, Kristal R. Ray, Katherine N. Lemon, and Jenny van Doorn; Proceedings of the Positive Marketing Conference
Improving Consumer and Societal Welfare by Enhancing Access, Quality, and Productivity of Service, Sterling A. Bone; Hot Topics IV Workshop
The Camera Doesn’t Lie: A Video Content Analysis of Consumer-Banker Service Encounters, Sterling A. Bone, Glenn L. Christensen, and Jerome D. Williams; 2012 Marketing & Public Policy Conference
Transforming Financial Service Systems to Eradicate Disparate Treatment and Discrimination, Sterling A. Bone, Glenn L. Christensen, and Jerome D. Williams; Proceedings of the Winter Educators’ American Marketing Association Conference
Looking Forward as Editor, V. R. Kannan; Decision Line
Looking Forward as Editor, V. R. Kannan; Decision Line
A New Customer Typology for Adaptive Selling, Jeffrey S. Larson and Sterling A. Bone; Proceedings of the Summer Educators’ American Marketing Association Conference
How Does a B2B Customer Support Community Influence Customer Loyalty, Kristal R. Ray, Sander F. M. Beckers, Sterling A. Bone, Paul W. Fombelle, Katherine N. Lemon, and Jenny van Doorn; Proceedings of the Frontiers in Service Conference
Conquering Big Data to Enhance VoC Initiatives, Kristal R. Ray, Sterling A. Bone, and Kevin Burkhard; Allegiance VoC Fusion User Conference
Making Green More Macho, Edwin R. Stafford and Cathy L. Hartman; The Solutions Journal
Making Green More Macho, Edwin R. Stafford and Cathy L. Hartman; The Solutions Journal
2011
The Psychology of Customer Voice: Closing the Gap between Customer Feedback and Future Customer Behavior, Sterling A. Bone; Keynote address for Mindshare User Conference
Rejected, Shackled, and Alone: The Experience of Restricted Consumer Choice among Minority Entrepreneur Consumers, Sterling A. Bone, Glenn L. Christensen, and Jerome D. Williams; U-Y Research Symposium
Rejected, Shackled, and Alone: The Experience of Restricted Consumer Choice among Minority Entrepreneur Consumers, Sterling A. Bone, Glenn L. Christensen, and Jerome D. Williams; Proceedings of the Asia-Pacific Conference of the Association for Consumer Research
Rejected, Shackled, and Alone: The Experience of Restricted Consumer Choice among Minority Entrepreneur Consumers, Sterling A. Bone, Glenn L. Christensen, and Jerome D. Williams; U-Y Research Symposium
Transformative Service: Improving Access and Equity in Financial Services, Sterling A. Bone, Glenn L. Christensen, and Jerome D. Williams; Arizona State University Center for Services Leadership Webinar
When Consumer Well-Being Meets Small Business Ownership: Transforming Financial Service Systems to Eradicate Disparate Treatment and Discrimination, Sterling A. Bone, Glenn L. Christensen, and Jerome D. Williams; Proceedings of the Winter Educators’ American Marketing Association Conference
Customer, will you marry me? Engaging Customers through Company and Peer Responses to Customer Ideas in a Social Media Environment, Sterling A. Bone, Paul W. Fombelle, Katherine N. Lemon, and W. Adam Powell; Proceedings of the Winter Educators’ American Marketing Association Conference
Cross-Channel Participation of B2B Customers in Online Communities and its Influence on Loyalty and Repurchase, Sterling A. Bone, Paul W. Fombelle, Katherine N. Lemon, and Kristal R. Ray; Proceedings of the Frontiers in Service Conference
Under What Conditions Should You Ask For What Type of Feedback? The Effect of Soliciting Customer Feedback on Repurchase Intentions and Behavior, Sterling A. Bone, Katherine N. Lemon, Katie A. Liljenquist, R. Bruce Money, and Kristen B. DeTienne; U-Y Research Symposium
Creating an Evidence-based Research Model for Growing Urban Enterprises, Sterling A. Bone, Jerome D. Williams, and Glenn L. Christensen; White House Urban Entrepreneurship Summit on Minority Business and Barriers to Capital
Glass Cliffs and Organizational Savoirs: Barriers to Minority Leadership in Work Organizations, Alison Cook and C. Glass; Glass Cliffs and Organizational Saviors: Barriers to Minority Leadership in Work Organizations
Immigration, Culture, and Ethnicity in Transformative Consumer Research, David Crockett, Laurel Anderson, Sterling A. Bone, Abhijit Roy, Jeff Jianfeng Wang, and Garrett Coble; Journal of Public Policy & Marketing
Harvesting Utah's Urban Winds, C. Hartman, Edwin R. Stafford, and S. Reategui; The Solutions Journal
Increasing Intrinsic Motivation to Learn in Organizational Behavior Classes, Glenn M. McEvoy; Journal of Management Education
Reducing the Cost of Expatriation in Austere Times: A Case Study of Two Organizations, Glenn M. McEvoy; Journal of International Management Studies
2010
Mind your P’s and Q’s and Say ‘Thank You', Sterling A. Bone; Non-Ivory Tower Conversations, Department of Psychology Seminar Series
Voice of the Customer, Sterling A. Bone; BYU Management Society – Oklahoma City Chapter
When Consumer Well-Being Meets Small Business Ownership: Transforming Financial Service Systems to Eradicate Disparate Treatment and Discrimination, Sterling A. Bone, Glenn L. Christensen, and Jerome D. Williams; North American Association of Consumer Research Conference
When Consumer Well-Being Meets Small Business Ownership: Transforming Financial Service Systems to Eradicate Disparate Treatment and Discrimination, Sterling A. Bone, Glenn L. Christensen, and Jerome D. Williams; Proceedings of the 2010 Macromarketing Conference
Thumbs Up or Thumbs Down: How Do Responses to User-Generated Ideas in a Social Media Environment Influence Customer Advocacy and Repurchase Behaviors?, Sterling A. Bone, Paul W. Fombelle, Charles L. Colby, Gina Woodall, and Katherine N. Lemon; Proceedings of the Frontiers in Service Conference
Fishing for Compliments and Complaints: The Influence of Solicited Customer Feedback and Company Acknowledgement on Customer Attitudes and Intentions, Sterling A. Bone, Katherine N. Lemon, Katie A. Liljenquist, R. Bruce Money, and Kristen B. DeTienne; Proceedings of the Winter Educators’ American Marketing Association Conference
Fishing for Compliment: The Influence of Soliciting Feedback and Company Acknowledgement on Customer Attitudes and Repatronage Behavior, Sterling A. Bone, Katherine N. Lemon, Katie A. Liljenquist, R. Bruce Money, and Kristen B. DeTienne; 2nd Annual Center for Services Leadership (CSL) Academic Meeting
Fishing for Compliment: The Influence of Soliciting Feedback and Company Acknowledgement on Customer Attitudes and Repatronage Behavior, Sterling A. Bone, Katherine N. Lemon, Katie A. Liljenquist, R. Bruce Money, and Kristen B. DeTienne; University of Arizona Marketing Research Seminar
Managing Customer Feedback, Sterling A. Bone, Katherine N. Lemon, Katie A. Liljenquist, R. Bruce Money, and Kristen B. DeTienne; Institute of Service Excellence Conference
New Dare to Care Attitude: Why Soliciting (and Acknowledging) Customers' Feedback Brings Them Back, Sterling A. Bone, Katherine N. Lemon, Katie A. Liljenquist, R. Bruce Money, and Kristen B. DeTienne; Proceedings of the 2010 Academy of Management Annual Meeting
By-The-Book Decision-Making: How Service Employee Desire For Decision Latitude Influences Customer Selection Decisions, Sterling A. Bone and John C. Mowen; Journal of Service Research
Increasing Positive Perceptions of Diversity for Religious Conservative Students, Alison Cook and R. R. Callister; Creative Education
Thanks, But No Thanks: The Impact of Provider Responses to Customer Advice on Customer Advocacy, Paul W. Fombelle, Sterling A. Bone, Katherine N. Lemon, and James Ward; Proceedings of the Winter Educators’ American Marketing Association Conference
Anger in Organizations: Review and Integration, Donald E. Gibson and Ronda Roberts Callister; Journal of Management
Sell the Wind, Cathy L. Hartman and Edwin R. Stafford
Fraud Isn’t Just For Big Business: Understanding the Drivers, Consequences, and Prevention of Fraud in Small Business, K. Jackson, D. Holland, C. Albrecht, and David R. Woolstenhulme; Journal of International Management Studies
Supply Chain Integration: Cluster Analysis of the Impact of Span of Integration, Vijay R. Kannan and Keah Choon Tan; Supply Chain Management
Supply Chain Integration: The Exception Rather than the Rule, V. R. Kannan; CEVA 100
Supply Chain Integration: The Exception Rather than the Rule, V. R. Kannan; CEVA 100
The Impact of Market Focus on Operations Practices, Tritos Laosirihongthong, Keah Choon Tan, and Vijay R. Kannan; International Journal of Production Research
Occupation and Industry Sex Segregation, Gender, and Workplace Support: The Use of Flexible Scheduling Policies, K. L. Minnotte, Alison Cook, and M. Minnotte; Journal of Family Issues
An Analysis of State-Level Economic Impacts from the Development of Wind Power Plants in San Juan County, Utah, David J. Ratliff, Cathy L. Hartman, and Edwin R. Stafford
Service Process Analysis with Process Chain Diagrams, Scott E. Sampson and Sterling A. Bone; Proceedings of the Frontiers in Service Conference
Service Innovation from a New Service Process Logic, Scott E. Sampson, Sterling A. Bone, and Larry J. Menor; Proceedings of the 11th La Londe Conference in Service Management
Service Innovation from a New Service Process Logic, Scott E. Sampson, Sterling A. Bone, and Larry J. Menor; Service and Solution Innovation Conference
Service Innovation through Process Mutation, Scott E. Sampson, Sterling A. Bone, and Larry J. Menor; Proceedings of the EurOMA Annual Meeting
Why We Need a Service Logic: A Comparative Review, Scott E. Sampson, Larry J. Menor, and Sterling A. Bone; Journal of Applied Management and Entrepreneurship
Supply Chain Information and Relational Alignments: Mediators of EDI on Firm Performance, Keah Choon Tan, Vijay R. Kannan, Chin-Chun Hsu, and G. Keong Leong; International Journal of Physical Distribution and Logistics Management
2009
Shareholder Returns for a Catalyst Award, M. M. Arthur and Alison Cook; Group & Organization Management
The Plight and Pilgrimage of Minority Small Business Entrepreneurs: Exploring the Experience of Vulnerable Populations with ZMET, Sterling A. Bone, Glenn L. Christensen, and Elise Briggs; Proceedings of the Marketing and Public Policy Conference
Fishing for Compliments and Complaints: The Influence of Solicited Customer Feedback and Company Acknowledgement on Customer Attitudes and Intentions, Sterling A. Bone, Katherine N. Lemon, Katie A. Liljenquist, R. Bruce Money, and Kristen B. DeTienne; MSI Reports
Understanding Gender Differences in Job Dissatisfaction Among Science and Engineering Faculty, Ronda Roberts Callister, Krista Lynn Minnotte, and Kimberly A. Sullivan; Journal of Women and Minorities in Science and Engineering
Connecting Work-Family Policies to Supportive Work Environments, Alison Cook; Group & Organization Management
Women's Mobility in Organizations: Hindrances and Facilitators, Alison Cook; Women's Mobility in Organizations: Hindrances and Facilitators
