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2020
Quantum Frontiers: To Boldly Go, Mike Dixon, Cali Christensen, and Rachael Leisek; Huntsman Teaching Case Series
2019
Looking Good and Doing Good: Family to Work Spillover Through Impression Management, Dawn S. Carlson, K. Michele Kacmar, Merideth J. Thompson, and Martha C. Andrews; Journal of Managerial Psychology
Spillover and Crossover of Work Resources: A Test of the Positive Flow of Resources Through Work-Family Enrichment, Dawn S. Carlson, Merideth J. Thompson, Wayne S. Crawford, and K. Michele Kacmar; Journal of Organizational Behavior
Double Crossed: The Spillover and Crossover Effects of Work Demands on Work Outcomes Through the Family, Dawn S. Carlson, Merideth J. Thompson, and K. Michele Kacmar; Journal of Applied Psychology
Work-life Events Theory: Making Sense of Shock Events in Dual-Earner Couples, Wayne S. Crawford, Merideth J. Thompson, and Blake E. Ashforth; Academy of Management Review
From A to Z – Capacity Issues of Arches and Zion National Parks, Mike Dixon, Alyssa Henke, Morgan Jones, and Tyler Orr; Huntsman Teaching Case Series
But I Still Feel Guilt: A Test of a Moral Disengagement Propensity Model, K. Michele Kacmar, Dawn S. Carlson, Merideth J. Thompson, and Suzanne Zivnuska; Human Performance
Unclogging the Pipeline: Advancement to Full Professor in Academic STEM, Helga Van Miegroet, Christy Glass, Ronda R. Callister, and Kimberly Sullivan; Equality, Diversity and Inclusion: An International Journal
2018
Your Job is Messing with Mine! The Impact of Mobile Device Use for Work During Family Time on the Spouse’s Work Life, Dawn S. Carlson, Merideth J. Thompson, Wayne S. Crawford, Wendy R. Boswell, and Dwayne Whitten; Journal of Occupational Health Psychology
Positive Flow of Work Resources: A Test of the Work-Home Resources Model, Dawn S. Carlson, Merideth J. Thompson, K. Michele Kacmar, and Wayne S. Crawford; European Academy of Management Annual Meeting
Revisiting Who, When and Why Stakeholders Matter: Trust and Stakeholder Connectedness, Bret Crane
Work-Life Events Theory: Making Sense of Shock Events in Dual-Earner Couples, Wayne S. Crawford and Merideth J. Thompson; Academy of Management Annual Meeting
Organizational Communication and Individual Behavior: Implications for Supply Chain Risk Management, Scott DuHadway, Steven Carnovale, and Vijay Kannan; Journal of Supply Chain Management
Service Operations: What’s Next?, Joy M. Field, Liana Victorino, Ryan W. Buell, Michael J. Dixon, Susan M. Goldstein, Larry J. Menor, Madeleine E. Pullman, Aleda V. Roth, Enrico Secchi, and Jie J. Zhang; Journal of Service Management
The Mediating Effects of Product Returns on the Relationship between Green Capabilities and Closed-Loop Supply Chain Adoption, Mohd R. Shaharudin, Keah Choon Tan, Vijay Kannan, and Suhaiza Zailani; Journal of Cleaner Production
Family Undermining as a Precursor to Workplace Incivility: A Spillover-Crossover Perspective, Merideth J. Thompson, Dawn S. Carlson, and K. Michele Kacmar; International Association for Conflict Management Annual Meeting
The Cost of Being Ignored: Burnout at Work and at Home, Merideth J. Thompson, Dawn S. Carlson, and K. Michele Kacmar; Western Academy of Management Annual Meeting
2017
Detecting Discrimination in Small Business Lending, Sterling A. Bone, Glenn L. Christensen, Jerome D. Williams, Stella Adams, Anneliese Lederer, and Paul C. Lubin
Mere Measurement “Plus”: How Solicitation of Open-Ended Positive Feedback Influences Customer Purchase Behavior, Sterling Bone, Katherine N. Lemon, Clay M. Voorhees, Katie A. Liljenquist, Paul W. Fombelle, Kristen B. DeTienne, and R. Bruce Money; Journal of Marketing Research
Your Job is Messing with Mine! Work’s Impact on the Spouse’s Work Life, Dawn S. Carlson, Merideth J. Thompson, Wayne S. Crawford, Wendy R. Boswell, and Dwayne Whitten; International Association for Conflict Management Annual Meeting
Self-Regulation Failure From Impression Management: Work and Family Beware, K. Michele Kacmar, Merideth J. Thompson, and Dawn S. Carlson; Western Academy of Management Annual Meeting
The Cost of Work's Tense Triad on Employee Healthcare Utilization, Merideth J. Thompson, Dawn S. Carlson, Marcus M. Butts, and S. Weaver; Academy of Management Annual Meeting
2016
Responsibility and Well-Being: Resource Integration Under Responsibilization in Expert Services, Laurel Anderson, Jelena Spanjol, Josephine Go Jeffries, Amy Ostrom, Courtney Nations Baker, Sterling A. Bone, Hilary Downey, Martin Mende, and Justine Rapp; Journal of Public Policy & Marketing
Creating Post-Purchase Moments of Truth: Soliciting and Acknowledging Positive Customer Feedback, Sterling A. Bone
Boundary Management Tactics: An Examination of the Alignment with Preferences in the Work and Family Domains, Dawn S. Carlson, Merideth J. Thompson, and K. Michele Kacmar; Journal of Behavioral and Applied Management
Responding to the 98%: Face-Enhancing Strategies for Dealing with Rejected Customer Ideas, Paul W. Fombelle, Sterling A. Bone, and Katherine N. Lemon; Journal of the Academy of Marketing Science
Supply Chain Strategy and the Role of Suppliers: Evidence from the Indian Sub-Continent, Muhammad Shakeel Sadiq Jajja, Vijay Kannan, Shaukat Ali Brah, and Syed Zahoor Hassan; Benchmarking: An International Journal
Linkages between Firm Innovation Strategy, Suppliers, Product Innovation, and Business Performance: Insights from Resource Dependence Theory, Muhammad Shakeel Sadiq Jajja, Vijay R. Kannan, Shaukat Ali Brah, and Syed Zahoor Hassan; International Journal of Operations and Production Management
Tethered to Work: A Family Systems Approach Linking Mobile Device Use to Turnover Intentions, Merideth J. Thompson, Dawn S. Carlson, Wendy R. Boswell, Dwayne Whitten, Marcus M. Butts, and K. Michele Kacmar; Journal of Applied Psychology
We All Seek Revenge: Incivility, Personality and Reactions to Incivility, Merideth J. Thompson, Dawn S. Carlson, Emily M. Hunter, and Dwayne Whitten; Journal of Behavioral and Applied Management
Work-Family Deviance: Buffering the Effects of Work Hours Culture, Merideth J. Thompson, Dawn S. Carlson, and K. Michele Kacmar; Western Academy of Management Annual Meeting
The Supportive Spouse at Work: Does Being Work-Linked Help?, Merideth J. Thompson, Dawn S. Carlson, K. Michele Kacmar, and Jonathon R. B. Halbesleben; Journal of Occupational Health Psychology
Mindfulness at Work: Resource Accumulation, Well-Being, and Attitudes, Suzanne Zivnuska, K. Michele Kacmar, Merideth J. Thompson, and Dawn S. Carlson; Career Development International
2015
Do the Benefits of Family-to-Work Transitions Come at Too Great a Cost?, Dawn Carlson, K. Michele Kacmar, Suzanne Zivnuska, and Meredith Ferguson; Journal of Occupational Health Psychology
Impression Management as a Tool to Manage the Family-to-Work Interface, Dawn S. Carlson, K. Michele Kacmar, and Merideth J. Thompson; Academy of Management Annual Meeting
Decision Sciences Journal of Innovative Education: Editor’s Update, V. R. Kannan; Decision Line
Decision Sciences Journal of Innovative Education: Editor’s Update, V. R. Kannan; Decision Line
Analysis of Higher Educational Offerings in Operations Management, Heather Lutz, Laura M. Birou, and Vijay R. Kannan; International Journal of Information and Operations Management Education
2014
Rejected, Shackled, and Alone: The Impact of Systemic Restricted Choice on Minority Consumers’ Construction of Self, Sterling A. Bone
Princess Pressures: Investigating How Princess Ideology Influence Mother-Daughter Well Being, Sterling A. Bone, E. Deanne Brocato, Tracy A. Suter, and Amy Nelson; Proceedings of the Positive Marketing Conference
Rejected, Shackled, and Alone: The Impact of Systemic Restricted Choice on Minority Consumers’ Construction of Self, Sterling A. Bone, Glenn L. Christensen, and Jerome D. Williams; Journal of Consumer Research
What You See Is What you Get: Using Video Scenarios to Analyze Discrimination in Consumer-Banker Service Encounters, Sterling A. Bone, Glenn L. Christensen, and Jerome D. Williams; 2014 Marketing and Public Policy Conference
How Customer Participation in B2B Peer-to-Peer Problem-Solving Communities Influences the Need for Traditional Customer Service, Sterling A. Bone, Paul W. Fombelle, Kristal R. Ray, and Katherine N. Lemon; Journal of Service Research
The Double-Edged Sword of Managing the Boundary Between Work and Family, Dawn S. Carlson, K. Michele Kacmar, Suzanne Zivnuska, Merideth J. Thompson, and R. Tucker; Academy of Management Annual Meeting
An Examination of Product Innovation and Buyer-Supply Relationships in Pakistani Firms, Muhammad Shakeel Sadiq Jajja, S.Haukat Ali Brah, Syed Zahoor Hassan, and Vijay R. Kannan; International Journal of Productivity and Performance Management
A Short and Valid Measure of Work-Family Enrichment, K. Michele Kacmar, Wayne S. Crawford, Dawn S. Carlson, Merideth J. Thompson, and Dwayne Whitten; Journal of Occupational Health Psychology
Decision Sciences Journal of Innovative Education: Editor’s Update, V. R. Kannan; Decision Line
Decision Sciences Journal of Innovative Education: Editor’s Update, V. R. Kannan; Decision Line
The Effect of Introducing Technology-Based Service Innovations on Employee Experience and Customer Experience, Kristal R. Ray, Paul W. Fombelle, Sterling A. Bone, and Michael K. Brady; Proceedings of the Winter Educators’ American Marketing Association Conference
Cliffs of Dissatisfaction: The Effect of Introducing Technology-Based Innovations on Service Employees and Customers, Kristal R. Ray, Paul W. Fombelle, Sterling A. Bone, Michael K. Brady, and Scott A. Thompson; Proceedings of the Frontiers in Service Conference
A Survey of Faculty Mentoring Programs in AACSB School of Business, Bruce C. Raymond and Vijay R. Kannan; Journal of Management Education
Flexing Work Boundaries: The Spillover and Crossover of Workplace Support, Merideth J. Thompson, Dawn S. Carlson, and K. Michele Kacmar; Personnel Psychology
It is About Respect: The Impact of Supervisory Political Expression, Merideth J. Thompson and J. Ferguson; International Association for Conflict Management Annual Meeting
Managing Post-Purchase Moments of Truth: Leveraging Customer Feedback to Increase Loyalty, Clay M. Voorhees, Paul W. Fombelle, Alexis M. Allen, Sterling A. Bone, and Joel Aach; MSI Reports
2013
Managing Post-Purchase Moments of Truth: Leveraging Customer Feedback to Increase Loyalty, Alexis M. Allen, Sterling A. Bone, Paul W. Fombelle, and Clay M. Voorhees; Proceedings of the Winter Educators’ American Marketing Association Conference
How Racial Minority Consumers Frame the Experience of Systemic Restricted Choice and Its Impact on the Self, Sterling A. Bone; Inclusive Excellence Symposium
Boundary Management Tactics: Aligning Preferences in the Work and Family Domains, Dawn S. Carlson, Merideth J. Thompson, K. Michele Kacmar, and Wayne S. Crawford; Academy of Management Annual Meeting
An Analysis of State-Level Economic Impacts from the Development of Wind Power Plants in Cache County, Utah, Austin Coover, Edwin R. Stafford, and Cathy L. Hartman
Acknowledging Consumer Gratitude: Leveraging the Voice of the Consumer to Increase Loyalty, Paul W. Fombelle, Clay M. Voorhees, Sterling A. Bone, and Alexis M. Allen; North American Association of Consumer Research Conference
Measuring Conflict and Enrichment Between the Work and Family Domains: Four Shortened Scales for Greater Usability, K. Michele Kacmar, Wayne S. Crawford, Dawn S. Carlson, Merideth J. Thompson, and Dwayne Whitten; Annual Southern Management Association Meetings
Decision Sciences Journal of Innovative Education: Editor’s Update, V. R. Kannan; Decision Line
Decision Sciences Journal of Innovative Education: Editor’s Update, V. R. Kannan; Decision Line
Wind Power in Utah, Whitney May, Roslynn Brain, and Edwin R. Stafford; All Current Publications
An Analysis of State-Level Economic Impacts from the Development of Wind Power Plants in Box Elder County, Utah, Jeffrey Parker, Cathy L. Hartman, and Edwin R. Stafford
An Analysis of State-Level Economic Impacts from the Development of Wind Power Plants in Wayne County, Utah, Jeffrey Parker, Edwin R. Stafford, and Cathy L. Hartman
Promoting the Value of Sustainably Minded Purchase Behaviors, Edwin R. Stafford and Cathy L. Hartman; Marking News
Save the Environment and More! Lessons in Green Marketing, Edwin R. Stafford and Cathy L. Hartman; The Solutions Journal
From Tulip Bulbs to Sub-prime Mortgages. Analyzing the Sub-Prime Crisis: The Case for a Systemic Approach, Alan A. Stephens, J. Brian Atwater, and Vijay R. Kannan; The Learning Organization
Flexing Work Boundaries: Supervisor Instrumental Support Organizational Segmentation Supplies, and Work-Family Outcomes, Merideth J. Thompson, Dawn S. Carlson, and K. Michele Kacmar; International Community, Work, & Family Conference
The Impact of Spousal Support at Work on Family Satisfaction, Merideth J. Thompson, Dawn S. Carlson, K. Michele Kacmar, and Jonathon R. B. Halbesleben; Society of Industrial and Organizational Psychologists Annual Meeting
Supervisory Directed Political Expression at work: The Impact on Subordinate and Family Wellbeing, Merideth J. Thompson and J. Ferguson; International Community, Work, & Family Conference
The Effects of Supervisory Discursive Political Expression: Creating Resources for the Work and Family Domains, Merideth J. Thompson, J. Ferguson, and S. Condie; Annual Southern Management Association Meetings
Mindfulness at Work: Employee Impacts and Organizational Attitudes, Suzanne Zivnuska, K. Michele Kacmar, Merideth J. Thompson, and Dawn S. Carlson; Academy of Management Annual Meeting
2012
How Does a B2B Customer Support Community Influence Customer Loyalty and Future Customer Engagement, Sander F. M. Beckers, Sterling A. Bone, Paul W. Fombelle, Kristal R. Ray, Katherine N. Lemon, and Jenny van Doorn; Proceedings of the Positive Marketing Conference
Improving Consumer and Societal Welfare by Enhancing Access, Quality, and Productivity of Service, Sterling A. Bone; Hot Topics IV Workshop
The Camera Doesn’t Lie: A Video Content Analysis of Consumer-Banker Service Encounters, Sterling A. Bone, Glenn L. Christensen, and Jerome D. Williams; 2012 Marketing & Public Policy Conference
Transforming Financial Service Systems to Eradicate Disparate Treatment and Discrimination, Sterling A. Bone, Glenn L. Christensen, and Jerome D. Williams; Proceedings of the Winter Educators’ American Marketing Association Conference
Abusive Supervision and Work–Family Conflict: The Path Through Emotional Labor and Burnout, Dawn S. Carlson, Merideth J. Thompson, Emily M. Hunter, and Dwayne Whitten; The Leadership Quarterly
Abusive Supervision Effects on Work-Family Conflict: Testing a Mediated Model, Dawn S. Carlson, Merideth J. Thompson, Emily M. Hunter, and Dwayne Whitten; Society of Industrial and Organizational Psychology Annual Meeting
Looking Forward as Editor, V. R. Kannan; Decision Line
Looking Forward as Editor, V. R. Kannan; Decision Line
A New Customer Typology for Adaptive Selling, Jeffrey S. Larson and Sterling A. Bone; Proceedings of the Summer Educators’ American Marketing Association Conference
How Does a B2B Customer Support Community Influence Customer Loyalty, Kristal R. Ray, Sander F. M. Beckers, Sterling A. Bone, Paul W. Fombelle, Katherine N. Lemon, and Jenny van Doorn; Proceedings of the Frontiers in Service Conference
Conquering Big Data to Enhance VoC Initiatives, Kristal R. Ray, Sterling A. Bone, and Kevin Burkhard; Allegiance VoC Fusion User Conference
Making Green More Macho, Edwin R. Stafford and Cathy L. Hartman; The Solutions Journal
Making Green More Macho, Edwin R. Stafford and Cathy L. Hartman; The Solutions Journal
A Two-Study Examination of Work-Family Conflict, Production Deviance and Gender, Merideth J. Thompson, Dawn S. Carlson, Emily M. Hunter, and Dwayne Whitten; Journal of Vocational Behavior
Support at Work and Home: The Path to Satisfaction Through Balance, Merideth J. Thompson, Dawn S. Carlson, Suzanne Zivnuska, and Dwayne Whitten; Journal of Vocational Behavior
2011
The Psychology of Customer Voice: Closing the Gap between Customer Feedback and Future Customer Behavior, Sterling A. Bone; Keynote address for Mindshare User Conference
Rejected, Shackled, and Alone: The Experience of Restricted Consumer Choice among Minority Entrepreneur Consumers, Sterling A. Bone, Glenn L. Christensen, and Jerome D. Williams; Proceedings of the Asia-Pacific Conference of the Association for Consumer Research
Rejected, Shackled, and Alone: The Experience of Restricted Consumer Choice among Minority Entrepreneur Consumers, Sterling A. Bone, Glenn L. Christensen, and Jerome D. Williams; U-Y Research Symposium
Rejected, Shackled, and Alone: The Experience of Restricted Consumer Choice among Minority Entrepreneur Consumers, Sterling A. Bone, Glenn L. Christensen, and Jerome D. Williams; U-Y Research Symposium
Transformative Service: Improving Access and Equity in Financial Services, Sterling A. Bone, Glenn L. Christensen, and Jerome D. Williams; Arizona State University Center for Services Leadership Webinar
When Consumer Well-Being Meets Small Business Ownership: Transforming Financial Service Systems to Eradicate Disparate Treatment and Discrimination, Sterling A. Bone, Glenn L. Christensen, and Jerome D. Williams; Proceedings of the Winter Educators’ American Marketing Association Conference
Customer, will you marry me? Engaging Customers through Company and Peer Responses to Customer Ideas in a Social Media Environment, Sterling A. Bone, Paul W. Fombelle, Katherine N. Lemon, and W. Adam Powell; Proceedings of the Winter Educators’ American Marketing Association Conference
Cross-Channel Participation of B2B Customers in Online Communities and its Influence on Loyalty and Repurchase, Sterling A. Bone, Paul W. Fombelle, Katherine N. Lemon, and Kristal R. Ray; Proceedings of the Frontiers in Service Conference
Under What Conditions Should You Ask For What Type of Feedback? The Effect of Soliciting Customer Feedback on Repurchase Intentions and Behavior, Sterling A. Bone, Katherine N. Lemon, Katie A. Liljenquist, R. Bruce Money, and Kristen B. DeTienne; U-Y Research Symposium
Creating an Evidence-based Research Model for Growing Urban Enterprises, Sterling A. Bone, Jerome D. Williams, and Glenn L. Christensen; White House Urban Entrepreneurship Summit on Minority Business and Barriers to Capital
Health and Turnover of Working Mothers After Childbirth via the Work–Family Interface: An Analysis Across Time, Dawn S. Carlson, Joseph G. Grzywacz, Merideth J. Thompson, Emily M. Hunter, Charles Randall Clinch, and Thomas A. Arcury; Journal of Applied Psychology
Work-Family Enrichment and Satisfaction: Mediating Processes and Relative Impact of Originating and Receiving Domains, Dawn S. Carlson, Emily M. Hunter, Merideth J. Thompson, and Dwayne Whitten; Journal of Management
